Comments on: Frank Eliason: Helping Comcast suck a little bit less.

By: royboy

royboy — Sat, 18 Jul 2009 02:47:42 +0000

Hmm, yes comcast people are people too, I just wish when I asked for technical help that would read what I wrote, I can read a manual too, I use to write them.

By: Social Media Strategy Case Studies Using the Customer Experience Lifecycle – Lego, Kraft Digiorno, and Comcast | By Ben Foster

Tue, 16 Jun 2009 15:31:57 +0000

[...] Frank Eliason recognized and opportunity and through @ComcastCares they created the industry standar…of searching Twitter and responding to customers [...]

By: Noodles mention on Diary of a Shameless Self-Promoter (and oh yeah, Frank Eliason) « Fake Plastic Noodles

Tue, 05 Aug 2008 16:28:14 +0000

[...] only is it a great interview with Comcast Twitter Legend, Frank Eliason, there’s a mention of my Comcast post just over two-thirds of the way [...]

By: Big Peach Runner

Big Peach Runner — Mon, 28 Jul 2008 14:51:22 +0000

You can reach Frank at Frank.Eliason@cable.comcast.com or anyone on his team at we_can_help@cable.comcast.com.

I’m a huge fan of his! He’s done a LOT for me – and yes, it is truly amazing to see one person making such a huge impact on behalf of an enormous company like Comcast.

Also, to answer your question – he uses search.comcast.com and tweetscan.com to monitor Twitter…not sure about the blogs. Maybe Google blog search?

Big Peach Runner

By: Chuck

Chuck — Fri, 25 Jul 2008 17:14:13 +0000

I’d like to find out what software Comcast is using to monitor the blogs. Do any of you that have communicated with Frank Eliason have an email address for him?

CAM

By: Starling Electric ‘gets it’ « Fake Plastic Noodles

Starling Electric ‘gets it’ « Fake Plastic Noodles — Wed, 09 Jul 2008 21:12:26 +0000

[...] online, there will always be someone there to make things right, whether it’s a company as big as Comcast or an up-and-coming indie [...]

By: Southwest Airlines intern makes huge Twitter faux pas « Fake Plastic Noodles

Wed, 09 Jul 2008 14:27:48 +0000

[...] After receiving no help from the customer service desk, she decided to send out a Tweet, a la Comcast, asking if there were any customer service reps that could help her out. After no replies she [...]

By: mediaguru @ hookedongolfblog.com

mediaguru @ hookedongolfblog.com — Wed, 21 May 2008 19:21:11 +0000

I first didn’t think Frank was human. I was happy to find out he is. My bitching on my blog proved to me how powerful the blogosphere is, it got my comcast problems resolved.

Time to go bitch about not sleeping with victoria’s secret models now. Maybe that will work as well.

By: p-air

p-air — Wed, 21 May 2008 00:44:20 +0000

Incredible how one guy at a behemoth organization can have such a major impact. Considering that now this makes two of us who interacted w/Frank on a Friday night, I’d be willing to take on anyone bitching at this guy because it’s clear they’d be directing their angst w/Comcast at the wrong place. Frank is doing an incredible job and is the reason that I hold out some hope that Comcast will continue to get better. Now if they could fire half their current tech support team and hire a few more Franks they’d be golden ;)